Everything we're asked most often: discretion, payment, sizing, timelines. A question missing? Write to us, we reply within 24 business hours.
Every Nouä piece is cut, assembled and riveted after your order, in the colour and options you chose, we don't manufacture stock in advance. It's slower, but it avoids waste and guarantees a piece truly made for you. Full details are on the Pre-orders & payment page.
Order confirmation within 24 business hours, then handmade production, indicative lead time of 7-8 business days, confirmed at the time of order. Shipped with tracking to mainland France and the European Union.
You compose your piece from the product page (model, colour, metal finish, charms), then send your selection by email, Instagram or WhatsApp, your choice, directly from the configurator.
Currently by bank transfer: after confirmation, our bank details are sent to you by email, never published on the site, and no banking details are entered online. Card payment is under consideration.
Your contact details and customisation preferences are used solely to process your order, never shared with third parties. Full details in our privacy policy.
No. Your orders travel in neutral packaging, with no logo or mention of the contents on the outside, and the sender name shown on the parcel doesn't reference the nature of the product. Discretion is part of how we work, from payment through to delivery.
Mainland France and the European Union for now. A tracking number is sent to you as soon as your order ships.
Three colours (Matte Black, Powder Pink, Sky Blue), brushed silver hardware, clip-on charms, an optional engraved letter, and a matching neck chain on the top harness. Everything is configured live on the product page, with the preview photo following your choices.
Our pieces are adjustable (adjustable buckles at the neck, waist and thighs depending on the model), but the exact size range will be confirmed once the prototype is finalised with our workshop. In the meantime, write to us with your measurements before ordering, we'll confirm whether the adjustment range will suit you.
The leather lives with you: here's what it's made of, and how to look after it.
Genuine vegetable-tanned leather, brushed brass hardware (brushed silver finish), assembled with rivets and rings, tone-on-tone topstitching.
A dry or slightly damp cloth is enough for routine care. Avoid prolonged sun exposure and stagnant humidity, which dull vegetable-tanned leather over time.
Yes, with no justification and a full refund as long as production hasn't started. Once your piece has gone into production, since it's customised to your request, the standard right of withdrawal no longer applies (Article L221-28 of the French Consumer Code), we always look at each situation case by case.
A manufacturing defect is always covered. Contact us with photos and we'll find a solution: repair, replacement or refund depending on the case. Full details in our Terms of sale.
This is a question we're asked often, and there's nothing awkward about asking it. Write to us with what you're looking for, we'll guide you on the model, sizing and finishes, with no judgement. You can also read our guide Consensual power play: our tips for getting started safely and without shame to set calm foundations before ordering.
Yes. Write to us by email under any name you like, or by private message on Instagram / WhatsApp, we reply with the same discretion we apply to shipping your order.
A question that isn't answered here?
Write to us: email, Instagram or WhatsApp, whichever you prefer. Reply within 24 business hours.
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