Every Nouä piece is handmade, to order. Here's how it works, from choosing your configuration through to delivery.
Nouä doesn't manufacture piles of unsold stock in advance. Every harness is cut, assembled and riveted after your order, in the colour and options you chose. It's slower than a site with permanent stock, it's a deliberate choice rather than a constraint: less waste, a piece truly made for you.
Colour, metal finish, charms and options from the product page, then you send your selection through the channel of your choice (email, Instagram, WhatsApp).
We get back to you to confirm the details, the final price and the payment method, then send you instructions to settle your order.
Your piece is made in our workshop. The exact lead time (indicative 7-8 business days) is communicated at confirmation.
Shipped to mainland France and the European Union, with a tracking number sent as soon as your order ships.
A conventional online checkout doesn't exist yet at Nouä, here are the options available today, and those coming soon.
The current payment method. After your order is confirmed, our bank details are sent to you by email, never published on the site. The order is validated once the transfer is received. No banking details are entered online.
Card payment (via a provider such as Stripe or equivalent) is under consideration. We're first checking that it suits our product category before activating it, to avoid any risk of frozen funds once pre-orders are underway.
Not yet available. If there's demand, we'll evaluate a solution once order volume justifies it.
As long as production of your piece hasn't started, cancellation and a full refund are possible with no justification required.
Since your piece is customised to your request, the standard right of withdrawal doesn't apply once production has started (Article L221-28 of the French Consumer Code), we always look at each situation case by case.